Shipping policy
🚚 Shipping Policy
📦 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, it is handed over to our international fulfillment partners for shipping.
🌍 Shipping Time
We ship worldwide using reliable international logistics partners.
Estimated delivery times:
- 🇺🇸 USA: 7–15 business days
- 🇪🇺 Europe: 7–18 business days
- 🌍 Other countries: 10–25 business days
👉 Delivery times may vary depending on destination, customs clearance, and local postal services.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 2–5 business days to update.
You can track your order using the provided tracking link or carrier website.
🚚 Shipping Fees
- Free shipping (if offered in your store)
- Otherwise, shipping costs are calculated at checkout
⚠️ Customs & Delays
We are not responsible for delays caused by:
- customs inspections
- local postal services
- peak seasons or holidays
- unforeseen carrier delays
If your order is delayed, please contact our support team.
📦 Lost or Missing Packages
If your order has not arrived within 30 business days, please contact us.
We will investigate and provide a suitable solution (replacement or refund if applicable).
📍 Incorrect Address
Please make sure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
📩 Contact Us
📧 care.petfluffo.shop@outlook.com
We respond within 24–48 hours.