Refund policy
🛒 Overview
We want you to be completely satisfied with your purchase. If there is any issue with your order, we are here to help.
⏱ Return Period
You have 14 days from the date of delivery to request a return or refund.
📦 Eligibility for Returns
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
⚠️ Non-Returnable Situations
We do not accept returns in the following cases:
- Change of mind or “I no longer want the item”
- Incorrect product selection by the customer
- Items that have been used or show signs of wear
- Products returned without original packaging
- Final sale or discounted clearance items
👉 Please make sure to review your order carefully before completing your purchase.
💰 Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refund will be issued to your original payment method
- Processing time: 5–10 business days
🚚 Return Shipping
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
📦 Damaged or Wrong Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
We will offer a replacement or refund.
📩 Contact Us
📧 care.petfluffo.shop@outlook.com
We respond within 24–48 hours.